Check-in and check-out
What are the check-in and check-out times? Is early check-in or late check-out possible, and how much does it cost?
Check-in is from 14:00, check-out is until 12:00. Early check-in and late check-out are possible subject to availability. The charge is 50% of the room rate without meals. If breakfast is included with early check-in, the cost of breakfast is added. Please agree the time with the hotel in advance.
Is the reception open 24 hours? Can I check in at night?
Yes, the reception of the Avalon Hotel is open 24 hours a day. You can check in at any time of the day or night.
Can I leave my luggage before check-in or after check-out?
Yes, you can use our luggage storage before check-in or after you vacate the room.
Payment and documents
What payment methods are available?
We accept cash, bank cards and bank transfer to the hotel’s account.
Do you provide documents for business trips (invoice, receipt, certificate of services)? Can a company sign a contract with the hotel?
Yes, we provide the necessary accounting documents: an invoice, a cash receipt and a universal transfer document (UPD), depending on the payment method. We also work with companies and sign contracts.
Meals
Is breakfast included, when and where is it served?
We offer rates with and without breakfast. The buffet breakfast is served daily from 07:00 to 11:00 in the Stolitsa restaurant on the 2nd floor.
Can I get a packed breakfast if I leave early?
If you plan to leave before breakfast starts, we can prepare a packed breakfast (lunch box) for you. Please contact the hotel administrator in advance to agree the pick-up time.
Can I order food to my room?
Yes, the hotel offers room service for food and drinks. You can see the menu and place an order without leaving your room.
Your stay
Can I stay with children? Is there a baby cot or an extra bed?
We are happy to welcome guests with children! For families we offer spacious Lux and Apartment rooms, where an extra bed can be provided for an additional charge. A baby cot or an extra folding bed can also be provided. Please check availability and price when booking.
Are pets allowed?
Yes, pets are allowed by prior arrangement. We accept dogs and cats weighing up to 15 kg, as well as some other pets. A veterinary passport is required at check-in. A special room cleaning after departure is charged additionally.
Do the rooms have air conditioning, a fridge, a kettle and a hair dryer?
Our rooms have everything you need for a comfortable stay, including a climate control system, a fridge, a TV, a hair dryer and other amenities.
Can I smoke in the room or on the premises?
Smoking, including e-cigarettes and other nicotine devices, is prohibited in all rooms and indoor areas of the hotel.
Services
Is there parking? Is it paid, and do I need to book a space?
Hotel guests can use a covered, guarded car park with video surveillance. Parking is charged additionally. We recommend checking the availability of parking spaces in advance.
Is there Wi-Fi throughout the hotel, and is it free?
Yes, free high-speed Wi-Fi is available throughout the hotel, including the rooms and public areas.
Does the hotel offer laundry and ironing?
Yes, laundry and ironing services are available to hotel guests. There are also ironing rooms on the floors if you prefer to iron your clothes yourself.
Can I print or scan documents?
Yes, the hotel offers printing, copying and scanning. Please contact the reception staff.
Haven’t found an answer? Call the reception, it is open 24 hours: +7 (8212) 257 500, or write to info@avalonhotel.ru.